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Troubleshooting Dropbox

When using Bloom Team Collections with Dropbox, two problems can occur:

  1. Bloom detects that Dropbox is not running.
  2. Dropbox cannot handle the book’s Unicode title.

Bloom detects that Dropbox is not running

Sometimes users of our Team Collections feature have a problem where Bloom detects that Dropbox isn’t functioning normally. Dropbox is a program that Bloom uses to enable multiple users to share a collection over the Internet.

This situation could be due to a number of issues:

  • Dropbox was never setup on this computer

    To check to see if Dropbox is already set up on this computer you can try the following:

    1. Type “dropbox” in your Search bar.

    2. If you see the Dropbox App on the left side as in the picture below, then Dropbox has been installed.

  • Some part of Dropbox isn’t running

    • First try restarting your computer. This will usually fix the problem.

    • If Bloom still gives you the error that brought you to this page, you may need to restart the Dropbox service.

      • Type “services” in your Search bar and choose the Services app.

      • You should see something similar to this:

    If you find “**DbxSvc**” under the **Name** column (1), and it does not say “**Running**” under the **Status** column, then you should click on the word “<u>Start</u>” in “<u>Start</u> the service” (2).


If you still cannot get Bloom to work with Dropbox, please get in contact with us ([[email protected]](mailto:[email protected])).


# Dropbox cannot handle the book’s Unicode title


If the title of your book has an unusual combination of Unicode characters, Dropbox _may_ have difficulty synching these files to the cloud. Under the Activity tab, your Dropbox app will show a message like this:


![](./463678924.png)


If this occurs, the solution is to rename the book without renaming its title. To rename a book, right-click on the book’s thumbnail, and choose rename:


![](./1915223153.png)


Then, type in a simplified name for your book and press Enter.